FAQ
I need help with US Supply Virtual Counter. Who can I contact?
expert US Supply Virtual Counter Associates are dedicated to provide you with the best level of service. If you have questions, we are ready to assist you. Please call us toll-free at 1-888-878-2050 or email virtualcounter@USSupply.com and a knowledgeable support representative will be able to assist you. Our hours of operation are Monday through Friday, 7:30AM - 4:30PM EST. After hours, we will get back to you the next business day.
How do I sign into US Supply Virtual Counter?
To sign into US Supply Virtual Counter, you must either register or link your existing account to a US Supply Virtual Counter account. Select and click the Login button on the top right. If you haven’t registered even if you have an existing account number, you must still register by clicking the Register button. Follow the Create an Account steps. Once you complete registration and click Register, your information will be verified and a confirmation email will be sent to you.
How long does it take to activate my account?
Once the registration process is complete, you will receive an email stating your account has been activated, or requesting additional information. Please allow a minimum of 24 hours to process the account activation request.
What if I did not receive an account confirmation email?
If you have not received a confirmation email within 24 hours, please check your spam mail box. If needed, please contact our US Supply Virtual Counter Associates at virtualcounter@ussupply.com or toll free 888-878-2050.
What if I am an existing US Supply customer?
If you have an existing account number, you must still register by clicking the Register button. Follow the Create an Account steps. Once you complete registration and click Register, your information will be verified and a confirmation email will be sent to you. Please allow 24 hours to receive this email.
I forgot my password. How can I log into my account?
If you forgot your password, simply click the Forgot Your Password link on the Login menu page. Then enter the email address under which your US Supply Virtual Counter account is registered. You will receive an email that will prompt you to reset your password so you can quickly access your account.
I forgot my email. How can I log into my account?
If you forgot your email, you will need to contact US Supply Virtual Counter web support at webmaster@ussupply.com to retrieve your original email.
I have a new email address. How can I log into my account?
To access your US Supply Virtual Counter account, please log in using your old email address first. You can then update your email address by clicking Account Information under My Account. From there you can change and save your email address so that the next time you log in, you can use your new email address.
What are the requirements for creating my password?
In order to ensure the security of your account, there are requirements for creating your US Supply Virtual Counter password. All passwords are case sensitive, so please note whether your Caps Lock key is on or off. Please choose a password that:
We also recommend to avoid using blank spaces, your email address or your name to keep your account information as safe as possible.
How do I add authorized users and buyers to my account?
First, you must be logged in as the primary account holder. Simply login to your account and click Customer Admin under the My Account. From there, click Add Buyer and fill out the required information.
Can I store my login information?
On US Supply Virtual Counter, your login information is not saved. Browsers may ask you to save your information once logging in and it is up to you if you would like your browser to save your login information. If you forgot your email, you will need to contact US Supply Virtual Counter web support at webmaster@ussupply.com.
What is a cookie?
A cookie is a small text file containing bits of information stored by your web browser on your computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. Cookies are convenient for repeat visits to your commonly used websites. For example, a cookie allows US Supply Virtual Counter to know if you’re a registered customer, remember your username and retain your website preferences to help you save time each visit.
Does US Supply Virtual Counter look the same on different web browsers?
Because web browsers are constantly being updated, US Supply Virtual Counter is designed to work best on the most popular web browsers and therefore may appear different depending on your web browser. US Supply Virtual Counter is designed to support:
Please note that US Supply Virtual Counter may still work on other web browsers, but some features may not appear the same as in the web browsers listed above.
Can I pay with my credit card on US Supply Virtual Counter?
Yes. You can purchase products using Visa, Discover, MasterCard and American Express.
Does US Supply Virtual Counter offer financing or credit?
Yes, US Supply Virtual Counter offers credit lines for qualified applicants. Our US Supply credit services team will work with you to evaluate your lines of credit and/or terms. You can obtain the credit application on the registration page or email our credit team for any questions at ecommerce@ussupply.com.
Does US Supply Virtual Counter charge tax on orders placed at US Supply Virtual Counter?
US Supply Virtual Counter must collect sales tax in the states of NJ and PA unless you have submitted a tax exemption form. You can obtain the tax exemption forms on the US Supply Virtual Counter registration page. This form once completed can be email to our credit team, at ecommerce@ussupply.com.
If I have registered for an account, am I able to still checkout as a Guest?
No, once an account has been created, you will not be able to checkout as a Guest. Your email address has already been registered to an account. You will have to sign into your account to begin checkout.